At Trinetra Hikers, we strive to provide a safe and memorable trekking experience. We understand that plans may change, and this policy outlines the terms for refunds and returns related to bookings made with us.
✅ Refund Policy
We offer refunds under the following conditions:
| Cancellation Time | Refund Amount |
|---|---|
| 7 or more days before trek start date | 80% refund |
| 3–6 days before trek start date | 50% refund |
| Less than 3 days before trek / No-show | No refund |
Note:
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Refunds will be processed within 7–10 working days.
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The refund will be made to the original payment method.
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Convenience/booking fees are non-refundable.
🔁 Returns Policy
As we offer intangible services (trekking and adventure experiences), there are no physical products to return. However, if you receive any trekking gear or merchandise as part of a package:
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Returns must be requested within 3 days of delivery.
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The item must be unused and in its original condition.
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Return shipping charges (if applicable) must be borne by the customer.
❗ Important Notes
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In case of trek cancellation due to weather conditions, natural disasters, or unforeseen government restrictions, we may offer:
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A partial refund, or
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A voucher/credit note for a future trek.
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If a trek is cancelled by Trinetra Hikers, customers will receive a 100% refund or the option to reschedule.
📞 Contact Us
For refund or return requests, please contact:
Email: booking@trinetrahikers.com
Phone: +91 7817033685